Hello,First time poster, occasional reader. Any help would be greatly appreciated. I'm not a network engineer but am more knowledgable than your average Joe.I work from home for a multi-channel commerce business using VOIP software running on a Twilio backend. I've worked using this software at three addresses - one with Spark, one with Slingshot, and one with Trustpower. All except Trustpower have been fine.We moved into a new place a few months ago with our landlords living upstairs. They have a preexisting fibre connection with Trustpower and have setup an Ethernet port in my office that runs to their router. Even since moving into this place I've had intermittent issues with calls dropping out (after maybe 5-10 minutes.) The issue is not bad enough that other services seem to be affected. (Normal webpages, streaming, etc. still tends to be mostly okay.) This issue happens for a few days every couple of weeks - enough to make working from home near impossible. Speaking with my ops team at work they can see every call is tagged as high latency and think this is the reason the calls are dropping. I've spoken to Trustpower directly and they've been hugely unhelpful. They see no issues on their end and think the software is to blame. We've eliminated potential local issues (reset the router, tried different devices/cables, etc.) Again, same software is working fine from other locations (and has for months.) We also have many other employees across New Zealand and the rest of the world not having issues. I've been reluctant to look into this but am now considering setting up with our own ISP - likely either 2degrees or Voyager. Would anyone be able to guess whether a new ISP would likely be a solve to this? I've run trace routes and speed tests that have been mostly inconclusive to my eyes - although loaded latency with fast.com does seem higher on Trustpower than with Spark. I wouldn't want to switch to another ISP to have the same issue if it comes down to wiring or something like that. Thanks in advance for any help!
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A plea for help (Trustpower latency issues.)
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Anyone using Static IP address from Trustpower?
I moved to Trustpower this month and when I got Static IP address some of the sites are not accessible, maybe their routing issue, cannot figure it out.DNS resolving properly, but not getting a response, always timeouts.initially, none of Microsoft Sites(office.com etc.) or Azure Datacenter hosted sites (even Trustpower.co.nz)Anyone faced that and got fixed, appreciate your input since it will help me to go for it.
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RBI unlimited data off-peak hours
Midnight-9am are now off-peak hours with unlimited data.May not apply to all RBI providers - they need to specifically opt into this offer.Full Flavour now is live with unlimited data during Midnight-9am effective immediately.
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A bit cheeky from Chorus
So I finally decided to have a closer look at this cabinet on a walk with my son in my neighborhood.It's an Enable UFB's Cabinet (Regents Park, Christchurch). The sticker has been on the cabinet for a while.It made me laugh when I had a closer look.Apologies in advance is Chorus have paid Enable to have their sticker on the cabinet.
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Rural & Semi-Rural Users: How's the Internet holding up for you?
For those of you living out in the wop-wops, how's the Internet holding up for you during the lock down?Particularly in the semi-rural urban fringes which will now, if the stereotype is be believed, be full of townies trying to home work from their lifestyle blocks.Can RBI and ADSL cope?Personally, I've found my 9mbit ADSL connection surprisingly acceptable so far.Even manged a Microsoft Teams meeting with two kids on separate Google Hangouts "virtual Classroom" video chats at the same time.
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Can't stream anything
I guess there is a significant demand on the network at the moment, I cannot stream youtube or spotify, anyone else having issues?
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What happens when the Chorus Network Reaches Capacity?
Hi. So, I saw reports that we hit 3Tbit per second bandwidth peak over the past 24 hours. That is around .8Tbit increase over the day before.The theoretical limit is 3.5Tbit, which isn't that far away, though Chorus says there are some temporary peaks which shouldn't occur every day. What is the plan if we reach the peak, and what occurs then? Does Chorus have the capability to add more, even temporarily to allow for greater usage? Is it a flick the switch, or massive deployment of more equipment everywhere (ie impractical).
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Open wifi CHORUSCONFIG
Hi, recently the ONT for the fibre for my house died. The Chorus technician visited and replaced it with a new ONT which has a wifi antenna attached. Ever since then I have had a new open wifi AP showing which seems to be this ONT. Should I be concerned?
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Essential Service Internet
Please feel free to PM if you find yourself stuck and need internet established somewhere supporting an essential service business.We're still provisioning nationwide: - Fibre - Copper - 4GWe've got full access to supporting hardware as well (subject to supplier stock).
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Drop in VDSL speeds. Any advice? Battling at home.
Hi everyone.Like all of you, I am working from home, so I depend on the VDSL line that we have.A few days ago it took a dive.Speeds now are only 15456Kbps down and 992Kbps up (15/1).My provider is Contact. I have sent them an email but they have not responded as yet.Router = Netcomm NF18ACVDo any of you have advice?Perhaps a contact somewhere that could test the line maybe?Linetest.nz shows 31ms ping response and Jitter at times.Gratefull for any advice or help.Keep well,Darren
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UFB ISPs and VLAN Tagging
Hi all,For the benefit of people that want to choose an ISP for UFB, and already have a router that may not support VLAN tagging, I've decided to maintain a list of the various ISP requirements.Without further ado, here's the information that I have:ISP: VLAN Tagged - Authentication - VoiceActrix: ? - PPPoEBigpipe: No [1] - PPPoECompass: No - PPPoE - ONTInspire: No - PPPoE - RGWMegatel: ? - ? - ONTMynxnet: No - PPPoEMyRepublic: No - DHCP - ONTNova: Yes - PPPoE - RGWNow: Yes - PPPoE - ONTOrcon: Yes - DHCP - RGW [2]Skinny: No - PPPoESlingshot: Yes - DHCP - RGWSpark: Yes - PPPoE - ONTStuff Fibre: Yes - DHCP - ATA [3]Taylor Broadband: No - DHCP - RGWTrustPower: Yes - DHCP - ONTVodafone: Yes - DHCP - RGWVoyager: Yes [4] - PPPoE - RGWWorldNet: ? - ? - ONTWXC: No - PPPoE - RGW2degrees: Yes - PPPoE - RGWThere are other ISPs that I haven't looked at, and there are still a couple of incomplete entries. Can anyone supply any more details?Thanks :)[1] Untagged by default, but tagged is available by request.[2] Voice details available here, although apparently the MAC address changes may not be required.[3] ATA is apparently separate from RGW; see page 4 of this thread for some more detail.[4] Tagged by default, but untagged is available by request (can be chosen when signing up). [Mod edit (MF): updated NOW as per suggestion]
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Chorus ready to support students in households without broadband
To support the education needs of students as New Zealand works through the Covid-19 epidemic, Chorus has offered to provide internet service providers with a free wholesale broadband service to support up to 50,000 homes currently without connectivity.Chorus will waive the normal monthly wholesale charges for these new broadband services to Chorus' internet service providers for six months.A broadband connection would be made available to student households that the Ministry of Education identifies as needing broadband to be installed for educational purposes and where Chorus has intact infrastructure.Chorus Chief Customer Officer Ed Hyde said Chorus has been working hard since the COVID-19 lockdown was announced to come up with a way to ensure students are able to access broadband at home.'There is no question that access to better broadband makes a significant difference to the lives New Zealanders, particularly in a time like this.'So I am excited to be able to confirm that the Chorus network can be used to provide access to essential tools for learning to students in homes that do not currently have a broadband connection.'Chorus is ready to support the Ministry of Education and the Government in whatever capacity is needed.'Under the support that can be provided, Chorus would provide the broadband access on the best intact broadband infrastructure in place - fibre if already installed, VDSL if no fibre is installed, and ADSL if VDSL is not available.Given the current Covid-19 restrictions, Chorus expects the majority of the intact broadband connections to be provided over the VDSL/ADSL copper broadband network.Chorus will work with internet service providers to provide the broadband connections (or services) to the Ministry of Education for their students as quickly as possible to enable students to progress their learning once term two commences.'As a wholesale provider, Chorus can't deliver the whole solution. We're now looking to the internet service providers who package up our products for consumers to also support the Ministry of Education, with both financial and operational support.'Delivering these connections to students in a matter of weeks will present a huge operational challenge for the industry but we know how important this is so we will be working hard to get this done.'
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Chorus broadband usage updade 2020-04-01
Figures released today show traffic on the Chorus network continues to remain steady.Traffic on the network last night reached 2.70Tbps, an increase of about 5% on the Monday evening peak. There was a Fortnite video game update released at 7pm last night which might have accounted for some of the extra traffic.Today, midday traffic on the network reached 1.72Tbps, an increase of about 3% on the Tuesday midday reading.Traffic on the network appears to have settling into a new range that is well within Chorus' network capacity.Chorus continues to work with the retail service providers to ensure the points in the network where we handover traffic between one another remain congestion free.
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Google Nest WIFI dropping packages, high latency
Hi, I hope you're all well and safe. I've been having issues with my home network for a few months now. I have Fibre 100Mbps internet with Nova Energy and I use a Mikrotik router (RB760iGS) doing the PPPOE authentication and 2x Google WIFI for my wifi. My home network. ------------------------------------------ ISP -> Mikrotik RB760iGS -> Netgear GS108 (Gigabit Switch) -> Google NEST WIFI Primary Router ------------------------------------------ Sometimes my devices connected to the WIFI start dropping packages or high latency as you can check below a few examples: This happens with more than one device, so it is not a WIFI Card problem or anything like that. Also, if I do the same tests over the cable network, I don't get the same problem.I contacted Google Support and they recommended a few things but nothing helped. I paid for these Google Nest WIFI routers and was hopping not to have to get a new WIFI router. Do you guys have any tips? Cheers!Lucas :)
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UFF waives fibre wholesale costs for student households without broadband
Just received:Central North Island fibre company Ultrafast Fibre will waive its monthly wholesale connection charges for families with school-aged children living in homes without broadband connectivity.The waiver is in place for the next six months and applies to the approximately 1,650 households identified by the Ministry of Education (MOE) as needing internet connectivity for learning, and which already have a fibre Optical Network Terminal (ONT) in the home (the small white plastic 'box' required to connect the fibre from outside the house to inside the premise). This means fees of up to $55/month, normally charged to the internet service provider (ISP), will be waived for these families. This wholesale charge represents around half the cost of a monthly retail plan provided by the ISP. Under the initiative, UFF is offering the MOE a speed plan the internet service providers wish to deliver up to 200/20 megabits per second.Fibre for these families can be switched on at any time as their ONTs can be remotely reactivated by UFF, giving them almost instant access to fast, high quality broadband. Installing new ONTs is largely prohibited under the government's Covid-19 Alert Level 4 status, unless it is in support of those associated with the delivery of essential services.*UFF will work with MOE and retail service providers which tap into its 3,500km network across a region of 35 towns and cities to switch on fibre connections for the 1,650 eligible families as quickly as possible.'We are proud to be doing our bit to support the government and remove barriers to learning from home during this unparalleled time of lockdown. We acknowledge it will take a collaborative effort and there are big challenges ahead to get our kids the connectivity they need for their schooling. 'And as a provider of critical infrastructure servicing the 240,000 residents and businesses in the Central North Island region, we are here and we are ready to support the Government and our industry when, where and how we are needed.'Mr Hanna says the company had made a significant investment in its network ahead of the Rugby World Cup and is confident the network will remain fully operational with plenty of capacity to meet the needs of its customers in the weeks ahead.Internet use across UFF's network has increased by an average of 35% since 26 March.UFF will also defer its scheduled annual CPI (Consumer Price Index) price increase for its broadband products until at least 1 October.
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Is 2Degrees UFB worth the extra cost over other providers?
You get what you pay for and I'm looking to move to Gig UFB from 100/20 so reviewing provider options.I've been with Slingshot for 14 years for home Internet and while the pricing is very competitive they've done a few things of late to brass me off. I have a cell phone with 2Degrees and the bundle discount with that makes the price more palatable but they're still close to the top-end of the price range, especially when some of the extras are added to the mix (static IP, landline #) and I could get the same discount if I switch mobile to Slingshot so...What are the key points that have 2D rated so high? What am I missing out on?While I've enjoyed a very sticky dynamic IP at Slingshot I realise that CGNAT will end up used by most, if not all, ISPs sooner or later so I will need a static IP (yes, really need, for site-site VPN and other remote access) so I won't hold that against 2D but $10/mo is at the top end, especially on a contract.IPv6 isn't a must but I'd like to be part of driving the demand for that, which Slingshot have stepped back from.BYO router is a must, I have an extensive Unifi setup spanning 2 sites, home & work, and not interested in the white-labelled options from ISPs. Also a Yealink phone setup so BYO phone/ATA too.I will ask in another thread about others' Stuff Fibre experience but I've heard good things about them in the past and the pricing is very attractive with fixed IP for one-off $50! Also taking a closer look at Voyager.Is there a clear example why I would pay $10 more each month to move from Slingshot to 2DG (even before considering landline is $15 vs $5)?CheersRichard
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Dear Telcos, about our elderly......
Extended internet is nice, but what my mum would really like is unlimited free national landline calls.Maybe quite a few of our elderly could stay better in touch if they didnt have to pay toll calls right now.Thank you.
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Trying to make it cheaper for me Grandma
Gave the old girl a call today, and she was flabbergasted by a 20 minute mobile to mobile call that has her forking out an extra $20. Thought I'd do a bit of quick research and see if I could figure out something cheaper for her.From what I could gather, this is what she has going;SPARKHome broadband package (60GB) comes with landline (key) = $84.95Wire Maintenance = $4.95One bill classic for mobile phone = $9.99Charges per texts and calls (mobile) New Zealand and internationally to Australia. She would like internet, landline, mobile phone with the ability to call/text Australia. Seems Spark and Slingshot offer the best when you combine all three, although Sparks process doesn't allow you to add a mobile phone to the sign up. Vodafone, 2Degrees, & Skinny were either a bit pricey or didn't have the entire required package.Thinking of signing her up to a fibre 60gb plan with landline attached ($75 with 50/10 Spark), and then sign her up with skinny for her mobile ($9 texts/calls to Oz). Or do all three with Slingshot for bonus discounts. Thoughts?
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Moving from Nova Energy to Orcon UFW - Thoughts?
Hey guys. Currently I have Nova Energy 100Mbps broadband at home and I pay $89.99 monthly (yes that's a bit expensive). Was wondering if Orcon is better? Is anyone here using their UFB 900Mbps connection? Any complaints?They're offering the 900Mbps connection for $86 monthly only! Cheers!Lucas
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NZ Govt Broadband Schools Initiative - How Will Network Cope?
I see the govt will be sending out thousands of modems and internet devices to children in the coming weeks.
The Government has announced a $88 million package to help students adjust to the new normal of learning from homeThousands of modems and internet-ready devices are being sent to households around the country, in a bid to bridge the digital divide before children resume their studies at home next week.
About 2000 internet modems would be sent out this week, with thousands more being distributed in coming weeks as the Government worked out commercial deals with ISPs.
About 17,000 internet-ready devices had been ordered and would be shipped to students throughout April, with efforts under way to secure thousands more from offshore.
My question - can our country's bandwidth handle this? It is already under strain from just about everybody having to work from home.
I hate to think of what my already limited speed will be like in a few weeks. ??
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